Senior Manager, Technical Consulting - Telecom/Comms (Salesforce Technical Architect)

About the role

Salesforce is looking for a Senior Manager, Technical Consulting (Insurance and Financial Services) to join its Global Delivery Centre (GDC) team. The role combines team leadership, career coaching and project oversight with 25% billable technical consulting as a senior technical architect on Financial Services projects using Salesforce Comms Cloud. The manager leads up to 35 reports, including consultants, architects and managers.

Key responsibilities

• Hire, train and mentor Technical Consultants on Telecom/Comms so they turn Solution and Technical Architects' designs into high-quality solutions, with continuous upskilling in modern AI coding environments.
• Act as a trusted advisor to clients, guiding them in deploying emerging technologies and Enterprise AI Architecture frameworks.
• Lead internal initiatives to grow the Insurance and Financial Services consulting practice, contribute to the practice's business plan and methodology, and recruit to build the team.
• Work with Delivery Managers, Solution Architects and clients to architect technology solutions, and lead Enterprise Architecture and governance for enterprise customers.
• Lead workshops and run a project team of developers on Communication clients using Salesforce Comms Cloud, guiding teams on AI development tools such as Cursor, Claude and GitHub Copilot.
• Define metric frameworks to measure the business value of client AI workloads, manage customer expectations and negotiate solutions with third-party stakeholders.
• Build trust with customer leadership, promote best practices with SFI and Salesforce, and proactively manage risks in the solution.

Required profile

• 13+ years of experience leading Salesforce technical consulting projects and managing individual contributors.
• 8+ years of people management and technical architecture experience.
• Expertise in the telecom domain and in Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC and modern web/mobile technologies (HTML, CSS, JavaScript, Web Components).
• Proficiency in English; Salesforce certification preferred.

Required skills

• Integration Architecture (must have)
• Platform Security (must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (must have)
• Data Architecture and Management (must have)
• Architectural Design Patterns and Apex Design Patterns (must have)
• Comms Cloud, Sales/Service/Experience Cloud and Vlocity OmniStudio (preferred)