Senior Manager, Quality Assurance

About the role

The Senior Global Quality Manager leads and executes the global quality strategy across manufacturing sites and supplier networks in the Asian region, with a focus on automotive OEM and Tier 1 clients. The role ensures compliance with automotive quality standards, drives continuous improvement, strengthens customer relationships and safeguards product integrity. It also oversees the Quality team in India.

Key responsibilities

• Serve as the primary quality interface for global automotive OEM and Tier 1 customers in the Asian region, lead customer audits, quality reviews and escalation management, and ensure compliance with IATF 16949 and customer-specific requirements.
• Oversee resolution of customer complaints using 8D, A3 and root cause analysis, and drive continuous improvement in CCAR-PPM, warranty reduction and customer scorecards.
• Lead global implementation and governance of Quality Management Systems, deploy QMS software to all divisions, and oversee internal and external audit programs.
• Ensure adherence to IATF 16949, ISO 9001, APQP, PPAP, FMEA, MSA and SPC, and standardize quality processes across regions.
• Partner with plant leadership to improve first-pass yield, reduce scrap and COPQ, implement preventive quality strategies, lead CAPA initiatives and champion Lean, Six Sigma and operational excellence.
• Work with supplier quality teams to improve supplier performance, lead supplier audits and manage supplier-related quality escalations.
• Lead and develop regional quality managers and site teams, and build global quality capability through training and succession planning.

Required profile

• Bachelor's degree in Engineering, Quality or a related technical discipline (Master's preferred).
• 10+ years of progressive quality leadership experience in automotive manufacturing.
• Experience managing global customer relationships in automotive OEM or Tier 1 environments.
• Proven track record of improving customer PPM, audit scores and operational quality metrics.
• Ability to travel internationally as needed.

Required skills

• IATF 16949 and automotive core tools (APQP, PPAP, FMEA, MSA, SPC)
• Six Sigma certification (Black Belt preferred)