Senior Manager, Centralized Study Support

About the role

Amgen is looking for a Senior Manager, Centralized Study Support (CSS) in its Clinical Development career category. The role provides strategic and operational leadership to several Managers within CSS, ensuring high-quality centralized operational support across clinical programs and alignment of resources with organizational priorities.

Key responsibilities

• Provide leadership, direction and mentorship to multiple CSS Managers, set strategic goals and ensure consistent management practices and staff development across the team.
• Coach managers on leadership, performance management and team building, and support them on complex performance or resourcing challenges.
• Oversee resource allocation across teams, anticipate resourcing risks and work with Talent Acquisition on hiring and succession planning.
• Act as the senior operational contact for escalations and communicate priorities, risks and successes to the Director, SDRM.
• Ensure team members follow SOPs, regulatory guidelines and quality standards.
• Build a capability-building strategy, lead improvements to processes, tools and systems, and support the SDRM team with hiring, allocations and forecasting analysis.

Required profile

• At least one of: doctorate with 2 years of clinical execution experience, master's with 6 years, bachelor's with 8 years, associate's with 10 years, or high school diploma with 12 years of clinical execution experience.
• Minimum 2 years of direct people management or leadership experience leading teams, projects or programs.
• Preferred: 7 years in life sciences, including 5 years of biopharmaceutical clinical research, and experience managing multiple teams across clinical functions.

Required skills

• Identifying operational risks and implementing mitigation strategies, and interpreting clinical and operational data to guide trial execution.
• Collaborating with biostatistics and data management to ensure data integrity.
• Mentoring professionals and supporting staff across functions and geographies.
• Overseeing study budgets, site expenditures and external vendors such as CROs and labs.
• Developing and training teams on clinical trial materials and protocols.