Senior Forward Deployed Engineer

About the role

Cisco is looking for a Senior Forward Deployed Engineer in Bangalore to join a team helping large enterprises deploy AI into production. The role sits at the intersection of software engineering, customer engagement and product innovation: you partner with customers to solve complex technical challenges and work with Product and Engineering teams to improve the platform based on real-world needs.

Key responsibilities

• Partner with enterprise customers to understand their technical requirements and business goals.
• Design scalable AI solution architectures and guide customers through production deployments.
• Build integrations, prototypes and reusable tools that accelerate customer success.
• Lead technical workshops, architecture discussions and troubleshoot complex production issues.
• Share customer feedback with Product and Engineering teams to influence future product enhancements.
• Create documentation, reusable best practices and technical assets for future deployments.

Required profile

• Bachelor's degree in Computer Science or a related technical field (or equivalent experience).
• 7+ years of software engineering experience building production-grade applications, or Masters + 4 years, or PhD + 1 year of related experience.
• Experience with APIs, distributed systems, cloud platforms or backend development.
• Strong troubleshooting skills across the technology stack and excellent communication skills with enterprise customers.
• Comfortable in fast-paced, ambiguous environments; interest in AI, machine learning or developer platforms.

Preferred qualifications

• Deploying or supporting Generative AI, LLM or machine learning applications in production.
• Experience with Kubernetes, cloud infrastructure, observability or MLOps.
• Building customer-facing technical solutions or integrations, or reusable developer tools and open-source contributions.
• Consulting, Solutions Engineering or Technical Customer Success experience in enterprise environments.