Senior Director – AI, Intelligent Automation & Digital CoE

About the role

We are seeking a senior leader to drive the enterprise AI strategy and digital transformation across our organization. The role will oversee a unified portal ecosystem, intelligent automation, generative‑AI capabilities and analytics, ensuring a seamless user experience for customers and employees.

Key responsibilities

• Lead the design and execution of a unified digital journey platform, integrating portals, AI services and automation.
• Define and enforce a responsible‑AI governance framework covering model risk, data privacy and human oversight.
• Build and operate shared AI platforms, including GenAI enablement, ML engineering, MLOps and RPA services, using a hub‑and‑spoke model.
• Champion AI literacy and enablement programs across the organization.
• Prioritise AI use‑case portfolios in partnership with business stakeholders to deliver measurable outcomes.
• Collaborate with product, technology, data, UX, operations and compliance teams to align priorities and standards.

Required profile

• 15‑20 years of experience in digital strategy, AI/automation delivery and platform governance.
• Proven track record of leading large‑scale AI initiatives and enterprise‑wide transformation programs.
• Strong stakeholder management and communication skills, with experience interacting with US‑based clients.
• Ability to work flexible hours covering US time zones when required.

Required skills

• Machine Learning
• MLOps
• Generative AI (GenAI) enablement
• Robotic Process Automation (RPA)
• AI platform development and governance