Senior Customer Custodian - Quality Management Customer

About the role

Bosch is looking for a Senior Customer Custodian for its Quality Management Customer role in Bengaluru. The position manages specific customers and their quality-related issues for PS-IN products traded and manufactured in India, with the aim of customer satisfaction.

Key responsibilities

• Manage specific customers by communicating, engaging and resolving quality issues related to PS-IN products (traded and manufactured in India)
• Conduct system-level investigations to find root causes of quality issues and report 0-km and field issues to the customer's working-level team
• Monitor customer perception and define actions to improve customer satisfaction
• Carry out PHA and line walks for new customer projects
• Evaluate and manage customer requirements after approval and implement them through plant quality
• Work with external suppliers on innovation topics and ensure implementation at the customer site
• Collaborate with other departments on special projects such as reducing customer complaints and clearing inventories
• Prepare for internal quality audits, resolve escalations and non-compliance cases

Required profile

• Bachelor's degree in Mechanical, Automobile or Mechtronics engineering
• 2 to 7 years of experience

Required skills

• Competent knowledge of IC engines, vehicle fuel injection systems, exhaust gas treatment and overall automotive products
• Manufacturing quality and quality systems/methods
• Digitalisation tools such as risk estimation tools
• Power BI and advanced Excel