Senior Business Analyst (Technical, Scrum)

About the role

UPS is looking for a highly skilled Technical Business Analyst to join its team. The role combines business acumen, technical expertise and Scrum Master skills: analysing business needs, identifying solutions and helping Scrum teams deliver high-quality products.

Key responsibilities

• Business analysis: collaborate with stakeholders to understand requirements and identify solutions, analyse data and processes to inform decisions, and develop and maintain business cases, user stories and requirements documentation.
• Risk management: identify and mitigate risks and develop contingency plans.
• Scrum Master: facilitate ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews and Retrospectives.
• Coach team members on Scrum principles, practices and values, remove impediments and foster collaboration, continuous improvement and transparency.

Required profile

• Bachelor's degree in Computer Science, Business Administration or a related field.
• 3+ years of experience in business analysis, Scrum mastery or a related field.
• Certification in Scrum Master (CSM) or equivalent is a plus.

Required skills

• Project management tools such as Azure DevOps.
• Basic understanding of software development lifecycles and Agile methodologies.
• Familiarity with data analytics and visualization tools such as Tableau or Power BI.
• Excellent communication, stakeholder management, problem-solving and leadership/coaching skills.