Senior Associate – Operations Strategy

About the role

As a Senior Associate in Operations Strategy at PwC, you will help organisations reimagine their operations through a strategic lens, turning complexity into competitive advantage. You will work closely with clients to develop and implement plans that drive enterprise‑wide operational excellence.

Key responsibilities

• Engage with customers to elicit, analyse and document business requirements.
• Assess existing solution features and identify gaps against customer needs.
• Develop and present artefacts such as story boards, solution reviews and functional specifications.
• Oversee screen mockups, UI flows and prioritisation of release scope.
• Generate dummy and sample data for validation and testing.
• Facilitate regular communication with stakeholders on project status and changes.
• Maintain comprehensive documentation of processes, requirements and solutions.
• Provide ongoing support and troubleshooting as required.

Required profile

• Experience with ERP/CBS platforms.
• Strong project management capabilities.
• Knowledge of financial services operations.
• Familiarity with agile methodologies.
• Excellent analytical, communication and interpersonal skills.

Required skills

• ERP and CBS platform expertise.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Agile methodology experience.