Senior Associate – Conversational AI Developer (GE4CX) – Bangalore

About the role

PwC is looking for a Senior Associate who will design, develop, and deploy advanced conversational AI solutions on the Google Gemini Enterprise (GE4CX) platform. You will create multi‑turn, multimodal AI‑driven workflows that enhance customer experience and drive business value for enterprise clients.

Key responsibilities

• Design, build, and launch conversational AI workflows using GE4CX models.
• Develop and optimise intents, entities, playbooks, prompts, fulfillment logic, and conversation flows for enterprise CX scenarios.
• Configure and enhance Agent Assist capabilities, including knowledge recommendation features.
• Integrate Contact Center AI (CCAI) components with enterprise systems.
• Collaborate with CX, IT, and operations teams to ensure seamless adoption and continuous optimisation of AI‑powered tools.

Required profile

• Proven experience as a GE4CX or Conversational AI developer.
• Hands‑on expertise building multi‑turn, multimodal AI workflows.
• Strong background integrating AI solutions with enterprise platforms.
• Ability to work closely with cross‑functional teams in a client‑focused environment.

Required skills

• Google Gemini Enterprise (GE4CX) models
• Conversational AI workflow design
• Multi‑turn and multimodal AI development
• Contact Center AI (CCAI) integration
• Enterprise system integration

What we offer

• Inclusive benefits and flexible work programmes
• Mentorship and professional development opportunities
• Support for wellbeing and work‑life balance
• A collaborative, purpose‑driven environment