Senior Applications Developer (Salesforce) - Chennai

About the role

UPS is looking for a Senior Applications Developer based in Chennai with deep expertise in Salesforce Service Cloud and AI-powered Agent Assist solutions. The role focuses on designing, developing and optimizing customer service applications that use automation, AI and data-driven insights to improve agent productivity and customer experience.

Key responsibilities

• Build integrations between Salesforce and cloud/on-premise external applications using REST, SOAP APIs, OAuth and Single Sign-On
• Develop end-to-end Salesforce solutions using Lightning components, APEX classes, triggers, Visualforce pages and formulas
• Automate business processes with Lightning Flows, workflows, assignment rules and alerts
• Migrate data and run data migrations using Data Loader and other Salesforce tools
• Take part in discussions with business representatives, code reviews and technical design documentation
• Deploy changes from development through QA to production using Flosum
• Take part in Scrum ceremonies, daily stand-ups and user story assignments

Required profile

• Salesforce certifications: Admin and Platform Developer 1
• Experience debugging and resolving defects, and knowledge of Salesforce governor limits
• Ability to write technical solution approaches and design documentation
• Good English written and verbal communication
• Self-motivated learner

Required skills

• Salesforce Service Cloud, Lightning, APEX, Visualforce, Data Loader
• REST, SOAP, OAuth, Single Sign-On
• Lightning Flows, workflows, assignment rules, alerts
• Scaled Agile methodology (Scrum, PI Planning)
• Microsoft Office (Excel, Word, PowerPoint)