Senior Account Manager (SMB)

About the role

Plum is looking for a Senior Account Manager to own the end‑to‑end experience of a diverse portfolio of SMB clients. You will act as the trusted insurance and health benefits partner for fast‑growing startups, large Global Capability Centres, and niche enterprises, driving retention and revenue growth.

Key responsibilities

• Manage a portfolio of accounts from onboarding through relationship building, escalation handling, and renewal.
• Become a product expert across Plum’s platform and position solutions to meet each client’s unique needs.
• Collaborate with internal teams to streamline processes and improve the client experience.
• Proactively identify cross‑sell opportunities and generate referrals from satisfied clients.
• Maintain strict adherence to service level agreements and operational processes.

Required profile

• 3 to 5 years of experience in account management, client success, or sales.
• Excellent communication skills for handling escalations, documentation, and presentations.
• Strong relationship‑building mindset with a focus on client trust and satisfaction.

Required skills

What we offer

• Opportunity to work in a fast‑growing, mission‑driven company backed by leading investors.
• Significant personal and professional growth as the business scales rapidly.
• Exposure to complex problems in the employee insurance and health benefits space.