Senior Account Manager – eProduct Renewals

About the role

The Senior Account Manager – eProduct Renewals will own the most commercially complex and high‑value accounts in West India. You will lead strategic renewals for public‑sector consortia, tender‑driven contracts and accounts undergoing major restructurings, turning customer value into long‑term partnerships.

Key responsibilities

• Own strategic renewals for the region’s largest and most contested accounts, including public‑sector, consortium and channel‑mediated deals.
• Lead commercial negotiations on price uplift, contract restructuring, product substitutions, tier migrations and multi‑year terms within defined thresholds.
• Maintain forecast discipline using MEDDPICC and Salesforce, qualifying renewals, flagging risk early and keeping accurate pipeline data.
• Engage senior institutional stakeholders and economic buyers, rebuilding relationships quickly when leadership changes.
• Partner with Customer Success Managers to translate usage and adoption insights into compelling commercial cases.
• Identify at‑risk revenue two quarters before expiry, develop documented save plans and prioritize expansion opportunities.

Required profile

• Proven experience in complex renewals and high‑value account management.
• Strong negotiation skills with a track record of influencing commercial strategy.
• Ability to build and maintain senior‑level executive relationships.
• Excellent analytical mindset for forecasting and risk mitigation.
• Willingness to travel up to 50% across the region and occasionally globally.

Required skills

• Salesforce
• MEDDPICC