SAP Business Analytics Support Specialist

About the role

The SAP Business Analytics Support Specialist ensures stable operation, maintenance, and enhancement of SAP Business Analytics solutions for Bosch Global Software Technologies. The role involves providing Level 2/3 support, troubleshooting incidents, and collaborating with global teams to deliver reliable reporting and analytics services.

Key responsibilities

• Provide Level 2/Level 3 support for SAP Business Analytics applications, including SAP Analytics Cloud, SAP BW/4HANA, and Power BI.
• Analyze, troubleshoot, and resolve incidents within agreed SLAs and perform root‑cause analysis for recurring issues.
• Monitor system health, batch jobs, data loads, and report availability; ensure timely delivery of business reports and dashboards.
• Validate report outputs against business requirements and resolve performance or data inconsistencies.
• Support ETL processes, investigate data quality issues, and coordinate with source system owners.
• Develop minor enhancements, conduct unit, integration, and UAT testing, and recommend automation to reduce manual effort.
• Track KPIs such as SLA compliance, first‑time resolution, and customer satisfaction; maintain documentation and runbooks.

Required profile

• B.E. / B.Tech degree.
• 5 to 9 years of experience in SAP Business Analytics support or related roles.
• Strong analytical skills with the ability to perform root‑cause analysis and implement preventive measures.

Required skills

• SAP BW/4HANA
• SAP BW
• SAP Analytics Cloud
• SAP Datasphere
• Power BI
• Data Bricks
• SQL
• EPM Cloud