Salesforce Solution Architect

About the role

Merkle is looking for an experienced Salesforce Architect to lead the design and delivery of enterprise-scale Salesforce solutions. The role suits a technical leader who works with business and technology stakeholders to define scalable, secure and high-performing solutions, with a focus on Financial Services Cloud, Data Cloud and Agentforce.

Key responsibilities

• Define and own Salesforce solution architecture across business and technology streams.
• Lead FSC, Data Cloud and Agentforce solution implementations.
• Run architecture workshops, discovery sessions and technical assessments.
• Drive solution design aligned with scalability, security, governance and performance.
• Partner with business stakeholders and delivery teams to turn requirements into technical solutions.
• Provide architecture guidance during implementation and deployment.
• Support pre-sales: solutioning, estimations, architecture proposals and client discussions.
• Review technical designs, code quality and integration strategies.
• Mentor developers, technical leads and junior architects.
• Ensure alignment with enterprise architecture standards and Salesforce best practices.

Required profile

• 8-10 years in Salesforce implementation, with 4-5 years as a Solution Architect.
• Proven experience delivering enterprise-scale Salesforce solutions and defining end-to-end architecture.
• Mandatory experience implementing Financial Services Cloud (FSC).
• Strong understanding of FSC data models, business processes and best practices.
• Experience leading cross-functional technical teams and guiding implementation delivery.
• Preferred: Salesforce Certified Application Architect and Salesforce Certified Solution Architect; Agile delivery experience; exposure to AI/GenAI in Salesforce; knowledge of enterprise architecture frameworks.

Required skills

• Salesforce Core: Sales Cloud, Service Cloud, Apex, Visualforce, Lightning Components / LWC.
• Salesforce Financial Services Cloud (FSC) and Data Cloud implementation.
• Agentforce capabilities for AI-powered customer engagement.
• Integrations via REST/SOAP APIs, middleware and third-party systems.
• Solution definition, technical workshops, estimation and proposal development, pre-sales solutioning.
• Security models, sharing architecture and governance.