Salesforce Project Manager

About the role

Salesforce is looking for a Salesforce Project Manager (individual contributor) to lead and own end-to-end delivery of global Salesforce implementations using Agile methodologies and modern, AI-enabled delivery practices. The role is accountable for delivery excellence, financial performance, governance and stakeholder alignment, and calls for strategic thinking, executive presence and hands-on delivery leadership.

Key responsibilities

• Own the full Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing and dependencies while protecting Sold vs. Delivered margins
• Lead Agile delivery with frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation and cross-functional team performance
• Develop and manage project plans and delivery roadmaps with transparent reporting and risk visibility
• Drive stakeholder alignment through executive reporting, governance forums and proactive escalation management
• Establish delivery governance, standards and best practices, and plan resourcing, budgets and forecasts
• Promote the strategic adoption of authorised AI technologies to improve team efficiency

Required profile

• 10+ years of total IT experience, with 5+ years delivering Salesforce projects
• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds
• Understanding of the Salesforce delivery lifecycle, working with Architects and Technical Leads (hands-on configuration not required)
• Ability to communicate clearly and assertively with senior stakeholders and executives
• Timezone flexibility and willingness to travel on a need basis
• Experience leading digital transformation programs in Financial Services, Healthcare, Life Sciences, Manufacturing, Retail or Consumer Goods is an advantage

Required skills

• Salesforce certifications (any one): Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant
• Project or Agile certification (any one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM or PSM
• Project management tools such as JIRA, Azure DevOps, MS Project, Smartsheets and Google Workspace
• Awareness of AI-enabled delivery tools (e.g. Gemini, Notebook LM) and an Agentic Delivery mindset