Salesforce Field Service Architect

About the role

Salesforce's Field Service Professional Services team works with technology and business stakeholders to help customers transform their businesses. As a Technical Architect, you design and manage the delivery of complex Salesforce solutions, including Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development and integration/ETL technologies. You focus on consultancy, technical development and delivery for customers and partners using the Salesforce Field Service Platform, which covers verticals such as telecom, utilities, oil and gas, manufacturing and finance. The role involves travel to client sites, estimated at 50-75%.

Key responsibilities

• Collaborate with client stakeholders to define requirements, deliverables and expectations.
• Design and integrate scalable predictive and generative AI solutions within custom Salesforce environments, optimising performance and platform governor limits.
• Lead technical design sessions, architect and document solutions, and use advanced LLMs to review architectural assumptions and simulate edge cases.
• Champion an AI-first delivery methodology using AI tools, developer assistants and agentic evaluation frameworks.
• Translate business requirements into well-architected solutions and oversee Salesforce project governance.
• Help define coding standards, lead code reviews and manage custom development, integrations and data migration.
• Maintain a target billable utilization, debug issues deeply, and occasionally take part in pre-sales activities such as discovery sessions and POCs.
• Liaise with Salesforce product teams and travel to client sites.

Required profile

• Degree or equivalent proven experience; experience is evaluated on core proficiencies.
• 9-14 years of CRM experience, with a minimum of 6 years on the Salesforce platform.
• Expert-level understanding of end-to-end Field Service implementation and of the Salesforce product suite (Sales, Service, Marketing, Community Clouds).
• Active Salesforce certifications or ability to obtain them after hire.

Required skills

• Systems architecture and scalable, performance-driven solutions.
• Design patterns, large data volume limitations, data sharing and visibility, and authentication patterns (SAML, SSO, OAuth).
• Data integration tools and integration with ETL, CPQ, marketing automation and reporting.
• Environment management, release management, code versioning and deployment methodologies.
• Platform security (TLS, SSL) and a background in large web systems or full software product lifecycles.