Salesforce CRMA Manager – Advisory (Bangalore)

About the role

PwC is seeking a seasoned professional to lead Salesforce CRM Analytics (CRMA) initiatives within its Advisory practice in Bangalore. The role focuses on designing, building, and operationalising advanced analytics solutions that help clients optimise user engagement and achieve strategic objectives.

Key responsibilities

• Develop and maintain CRM Analytics components such as Recipes, Dataflows, Datasets, Lenses, Dashboards, and Apps.
• Build advanced analytical solutions using SAQL, CRM Analytics SQL, and Dashboard JSON.
• Design data models, transformations, aggregations, and incremental data load processes.
• Create and operationalise Einstein Discovery predictive models and prediction write‑backs.
• Integrate CRM Analytics with Salesforce, Snowflake, and other enterprise data sources.
• Optimise dashboard and dataset performance through tuning and best practices.
• Implement security, sharing, row‑level access controls, and governance policies.
• Support deployments and provide guidance on best‑practice usage.

Required profile

• Seasoned professional with extensive experience in Salesforce CRM Analytics.
• Managerial level experience delivering advisory projects.

Required skills

• Salesforce
• CRM Analytics (Recipes, Dataflows, Datasets, Lenses, Dashboards, Apps)
• SAQL and CRM Analytics SQL
• Dashboard JSON
• Einstein Discovery predictive modelling
• Integration with Snowflake and other enterprise data sources

What we offer

• Inclusive benefits and wellbeing support
• Flexibility programmes and mentorship
• Opportunity to work within a leading global advisory firm