Salesforce Consultant – Remote

About the role

We are looking for an experienced Salesforce Consultant to lead and optimise our Salesforce CRM ecosystem across Sales, Marketing, Customer Service and AI‑enabled automation. The role will support Cole‑Parmer India's global operations, driving data quality, business efficiency and AI‑powered insights.

Key responsibilities

• Own and manage Salesforce Sales Cloud, Service Cloud and Marketing Cloud for multiple business units.
• Define the CRM roadmap, platform strategy and AI‑enabled initiatives aligned with business goals.
• Lead administration, automation, integrations and platform optimisation, including Einstein AI features.
• Drive data governance, quality standards and validation processes.
• Collaborate with Data, Technology and ERP teams for enterprise integrations and AI projects.
• Improve workflows, reporting, dashboards and business processes within Salesforce.
• Support lead lifecycle management, customer segmentation and campaign execution.
• Enable AI‑driven forecasting, personalisation and automation.
• Conduct training, enablement and change‑management to boost user adoption.
• Manage releases, enhancements and platform performance.

Required profile

• 5+ years of hands‑on Salesforce experience in CRM Manager, Product Owner or Senior Administrator roles.
• Bachelor’s degree in Business, Information Systems, Computer Science, Data Science or related field.
• Salesforce Administrator certification (mandatory).
• Proven stakeholder management and cross‑functional collaboration skills.
• Experience leading or mentoring CRM administrators or analysts.

Required skills

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Marketing Cloud (preferred)
• Einstein AI, predictive analytics and automation tools
• Lightning Web Components
• CRM data governance, architecture and integrations
• ERP systems, APIs and middleware
• Data quality, workflow automation, reporting and dashboards