Salesforce Associate Architect (Sales Cloud, Service Cloud, Data Cloud, Agentforce)

About the role

A senior Salesforce generalist-specialist (Tech Lead / Associate Architect) leading solution design and delivery across Sales Cloud, Service Cloud, Data Cloud and Agentforce. The role reports to the Salesforce Practice Head / Engagement Delivery Manager and carries team lead accountability: governing architecture, mentoring engineers and acting as the main technical interface with clients. Location: Pune, India.

Key responsibilities

• Own solution architecture across the four platforms, producing SDDs, data flow diagrams and integration designs
• Lead, mentor and review a Salesforce engineering team and present architecture decisions to clients and enterprise architects
• Deliver Sales Cloud solutions (lead-to-opportunity, CPQ, forecasting, Einstein productivity tools) and Service Cloud solutions (case management, Omni-Channel, Knowledge, Experience Cloud)
• Design Data Cloud ingestion pipelines, Identity Resolution and Customer 360 profiles, and reconciliation controls
• Build Agentforce agents grounded in Data Cloud, with Trust Layer guardrails and RAG patterns
• Integrate Data Cloud with Power BI / Tableau; desired: Marketing Cloud as a Data Cloud source system

Required profile

• Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant, Salesforce Data Architect and Agentforce Specialist certifications (marked with star)
• Advantageous: Salesforce AI Associate, Marketing Cloud Consultant, CRM Analytics & Einstein, Tableau Desktop Specialist

Required skills

• Sales Cloud: lead-to-opportunity, CPQ, Einstein Activity Capture, Account and Contact hierarchies
• Service Cloud: case management, Omni-Channel, Experience Cloud, Field Service Lightning basics
• Data Cloud: Data Streams, DMO, Identity Resolution, Calculated Insights, segmentation and activation
• Agentforce: Agent Builder topics, actions, instructions and prompt templates, RAG patterns, Einstein Trust Layer
• Marketing Cloud: Marketing Cloud Connector, Journey Builder, Email Studio, Automation Studio (desired)
• Desired: batch ETL, SQL, Power BI / Tableau connectors