Sales Ops Program Manager

About the role

The Sales Ops Program Manager is a hands-on analytics and automation professional who supports sales operations through accurate reporting, efficient workflows and actionable business insights. The role translates business requirements into reporting and automation solutions, coordinates delivery milestones, validates data and outputs, documents processes and supports stakeholder adoption. It works with Sales, Operations, Finance, IT, Data Engineering, Product and Marketing partners, and is primarily an independent contributor and delivery owner for defined analytics, reporting and automation initiatives.

Key responsibilities

• Gather and document business requirements, reporting needs, process pain points, success measures and acceptance criteria with stakeholders.
• Build and maintain Excel-based analytical tools (advanced formulas, PivotTables, Power Query, VBA or Office Scripts).
• Automate repetitive sales operations tasks to reduce manual effort and strengthen controls.
• Create and enhance Power BI dashboards, reports and KPI scorecards.
• Write and optimize SQL queries to extract, join, transform, reconcile and validate data.
• Support end-to-end delivery: intake, scope, planning, testing, UAT, release readiness, documentation and stakeholder updates.
• Perform data quality checks, root-cause analysis and reconciliation across source systems, SQL outputs, Excel models and Power BI reports.
• Partner with data engineering and IT teams on source-system logic, defect resolution, refresh reliability and access controls.
• Document processes, metrics, user guides, test evidence and release notes.
• Communicate insights, status, risks and trade-offs to business and technical audiences, and support adoption through training and issue management.

Required profile

• 5+ years of experience in sales operations, business intelligence, data analytics, reporting, automation, revenue operations or a related field.
• Bachelor's degree in Engineering, Computer Science, Information Systems, Statistics, Data Science, Business Analytics, Business or a related discipline, or equivalent practical experience.
• Experience supporting project or program delivery with multiple stakeholders, milestones, dependencies and quality expectations.
• Experience with Salesforce or other CRM data (pipeline, forecasting, bookings, territory, quota, incentives, marketplace transactions).
• Exposure to Snowflake or another cloud data platform; familiarity with agile delivery and work-management tools.

Required skills

• Advanced Excel (formulas, PivotTables, Power Query, data cleansing, reconciliation); VBA or Office Scripts desirable.
• Power BI (data modeling, DAX, dashboard design, publishing, refresh management).
• Solid SQL (joins, aggregations, subqueries or CTEs, query troubleshooting).
• Automation of recurring reporting or workflows (Power Automate, Excel automation, scripting).
• Understanding of semantic models, dataflows, data governance, documentation standards and reporting access controls.