Sales Operations Representative – Amazon Freight

About the role

Amazon Freight is expanding its external freight service in India and is looking for a Sales Operations Representative to support day‑to‑day business issues. You will work closely with internal and external stakeholders to resolve operational challenges, improve processes, and ensure a smooth customer experience.

Key responsibilities

• Implement new and existing Standard Operating Procedures (SOPs) across the freight operation.
• Identify operational barriers, perform root‑cause analysis, and propose innovative solutions to boost productivity.
• Research inbound defects, billing, and payment issues to support the business.
• Analyze data reports to spot performance bottlenecks and process gaps, and recommend improvements.

Required profile

• Bachelor’s degree.
• Fluent written and spoken English.
• Strong communication skills for customer‑facing interactions.
• Ability to work in a fast‑paced, high‑ownership environment.

Required skills

• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).

What we offer

• Opportunity to shape a new business during its start‑up phase.
• Inclusive culture that supports employees with disabilities.