Sales Associate

About the role

The Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience while meeting personal and store sales goals. You will blend luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key responsibilities

• Represent Coach as a brand ambassador, following the Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales via cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social‑selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks such as cash wrap, inventory processing, replenishment, and visual merchandising while upholding service standards.
• Process transactions efficiently, support inventory cycles, and assist teammates across functional areas.
• Participate in brand initiatives, training programs, and inclusion activities.

Required profile

• At least 1 year of sales experience, preferably in luxury retail.
• Knowledge of fashion trends and competitors.
• Strong English proficiency.
• Ability to thrive in a fast‑paced environment.

Required skills

• POS operation and mobile POS usage.
• Basic computer proficiency (iPad, laptop).
• Walkie‑talkie operation.
• Social‑media savvy, including live‑stream shopping and video demos.
• Clienteling and data acquisition tools.