Reservations Associate – Hotel Front Desk

About the role

The Reservations Associate supports Marriott’s commitment to wonderful hospitality by handling all reservation requests, changes, and cancellations for guests. Working from our Bengaluru office, you will interact with callers via phone, fax, or mail, ensuring accurate booking information and a positive guest experience.

Key responsibilities

• Process reservation requests, modifications, and cancellations received through multiple channels.
• Identify guest needs, verify room availability, and explain rates, guarantees, and cancellation policies.
• Document special requests, accommodate complimentary or discounted rooms, and input correct codes into the reservation system.
• Apply sales techniques to maximize revenue while adhering to company policies.
• Escalate guest concerns following proper procedures and maintain confidentiality of proprietary information.
• Provide clear, professional telephone etiquette and assist guests with disabilities.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to lift objects up to 10 lb without assistance.
• Professional appearance and strong communication skills.

Required skills