Relationship Manager – Preferred & Imperia Programs (Delhi/NCR)

About the role

We are looking for a dynamic Relationship Manager to lead our Preferred and Imperia programmes in the Delhi/NCR region. The role focuses on deepening existing client relationships while acquiring new high‑value customers, delivering a superior banking experience that drives portfolio growth and profitability.

Key responsibilities

• Manage and expand the Preferred/Imperia customer base, ensuring a high‑quality experience that increases relationship size.
• Serve as the single point of contact for all client financial needs, enhancing wallet share and overall profitability.
• Conduct regular client interactions to build rapport, update profiles, and identify cross‑selling opportunities.
• Grow the overall value and book size of the portfolio while maintaining strict quality and hygiene standards.
• Cross‑sell appropriate bank products based on client requirements.
• Participate in joint calls with supervisors according to defined processes.

Required profile

• Graduate or post‑graduate degree.
• Minimum 5 years of experience in retail banking sales.
• Strong sales and influencing abilities.
• In‑depth knowledge of banking products, processes, and industry trends.

Required skills