Receptionist – Front Desk & Member Services

About the role

We are seeking a pleasant and professional Receptionist to be the first point of contact for members and visitors. You will manage the front desk, handle calls and enquiries, and guide members to the appropriate department, creating a positive impression of the Society.

Key responsibilities

• Greet and assist members and visitors courteously at the front desk.
• Answer, screen, and route incoming telephone calls promptly.
• Handle member enquiries on products such as deposits, loans, and gold loans, directing them to the relevant department.
• Maintain the visitor register, schedule appointments, and manage incoming/outgoing courier and mail.
• Assist members with account‑opening, KYC, and loan‑application forms.
• Keep the reception area tidy and ensure notices and brochures are displayed correctly.
• Support administrative tasks including filing, data entry, and photocopying.
• Coordinate with internal departments to ensure timely member service.

Required profile

• Pleasant personality with professional telephone etiquette.
• Good communication skills in Gujarati, Hindi, and English.
• Customer‑service orientation, patience, punctuality, and a well‑groomed appearance.
• 12th pass or graduate in any discipline.
• 0‑3 years of front‑desk or reception experience; freshers with strong communication skills are welcome.

Required skills

• Basic knowledge of MS Office and computer operations.