Quality Technologist (Production Office)

About the role

The Quality Technologist will drive continuous improvement of product and facility quality for the COS brand. Based in Delhi, you will work closely with suppliers and factories across India to ensure COS quality standards are met from sample development through bulk production.

Key responsibilities

• Improve product and facility quality continuously and empower suppliers to meet COS quality vision.
• Provide suppliers with COS quality foundations, standards, and production know‑how.
• Support suppliers in developing production capability aligned with COS needs, from sample to bulk.
• Own end‑to‑end product quality, performing inline and end‑of‑line inspections as required.
• Co‑execute market development, supplier, and product strategies with senior quality and merchandising managers.
• Monitor and manage supplier performance, develop capacity, and coach partners.
• Act as a COS brand quality ambassador, upholding the brand’s quality guideline principles.

Required profile

• Strong alignment with H&M Group values: open‑minded, curious, innovative, and committed to constant improvement.
• Agile, self‑driven, and able to manage own workload with urgency.
• Excellent communication skills and ability to build trust with suppliers.
• Willingness to spend the majority of time at supplier factories.
• Relevant production knowledge, technical quality production experience, and product development experience.
• Fluent in written and spoken English and the local language.

Required skills

What we offer

• Attractive benefits and extensive global development opportunities.
• 25% staff discount on all H&M Group brands in stores and online.
• Inclusion in the H&M Incentive Program (HIP).