Quality Manager

About the role

The Operations Area Quality Manager is responsible for coordinating quality processes across production facilities and with customers. This role drives continuous improvement in supplier, internal, and customer quality programs while ensuring compliance with company objectives and customer satisfaction.

Key responsibilities

• Coordinate manufacturing quality activities, focusing on customer and marketing concerns, and investigate customer complaints to provide solutions.
• Plan, implement and maintain total quality policies, programs and ISO 9000, 14000 and 18000 certifications.
• Develop and monitor KPIs for each plant, lead corrective action plans, and report significant issues to management, marketing and sales.
• Design and deliver quality training programs for key production personnel.
• Identify future quality needs, propose proactive solutions, and ensure all operational units comply with quality objectives.

Required profile

• University degree in Quality, Materials or a related field.
• Minimum seven years of experience in a quality role within a global organization; management experience preferred.
• Proven ability to work with cross‑functional stakeholders and manage people across departments.
• Fluency in English, both written and verbal.

Required skills

• Six Sigma methodology (certification a plus).
• Lean continuous‑improvement techniques.
• Experience with ISO 9000, ISO 14000 and ISO 18000 quality management systems.
• Implementation of quality standards across multiple countries.