Quality Management Specialist

About the role

The Quality Management Specialist will develop, implement, and maintain the organisation's Quality Management System (QMS) to ensure compliance with industry standards and drive continuous improvement across printing and packaging operations.

Key responsibilities

• Develop, implement, and maintain the QMS in line with ISO standards, customer requirements, and internal policies.
• Plan and conduct internal, process, and system audits; manage corrective and preventive actions (CAPA) to close non‑conformities.
• Handle external audits, including customer, certification, regulatory, Social (Sedex/SMETA), and BRCGS audits.
• Lead continuous improvement initiatives such as Kaizen, root‑cause analysis, and recurring quality issue resolution.
• Monitor key quality metrics (rejection rates, customer complaints, rework, process capability) and initiate improvement actions.
• Investigate and resolve customer complaints using structured problem‑solving techniques (8D, Fishbone, 5 Why).
• Ensure document control, version management, and record retention per QMS requirements.
• Coordinate with Production, Maintenance, and Supply Chain teams to uphold quality standards.

Required profile

Required skills

• ISO standards (e.g., ISO 9001)
• BRCGS audit knowledge
• SMETA / Sedex audit experience
• CAPA management
• Kaizen methodology
• Root‑cause analysis techniques (8D, Fishbone, 5 Why)
• Internal and external audit execution
• Document control and version management