Quality Lead

About the role

We are seeking an experienced Quality professional to lead end‑to‑end quality across multiple product categories, including Home Décor, Jewellery, Personal Care, Foods & Arogya, Craft, Clothing and Lifestyle Products. The role will own the quality management system, drive continuous improvement and ensure regulatory compliance.

Key responsibilities

• Develop and drive the Quality Management System (QMS).
• Own product quality, inspection standards and product specifications.
• Lead supplier quality management, conduct audits and support vendor development.
• Establish process controls, improve consistency and reduce quality failures.
• Manage customer complaints, root‑cause analysis (RCA), corrective and preventive actions (CAPA) and continuous improvement initiatives.
• Ensure regulatory and product compliance across applicable categories.
• Drive quality KPIs, dashboards, documentation and audit readiness.
• Partner with Product, Procurement, Manufacturing, Warehouse and Customer Experience teams.

Required profile

• Master’s degree.
• Strong experience in supplier quality, contract manufacturing, customer quality and regulatory compliance.

Required skills

• Quality Management System (QMS)
• Supplier Quality
• Quality Audits
• Root‑Cause Analysis (RCA)
• Corrective and Preventive Actions (CAPA)
• Statistical Process Control (SPC)
• Inspection Planning
• Process Validation
• Regulatory Compliance
• Failure Mode Effects Analysis (FMEA)
• Data Analysis