Production Support Lead - Java

About the role

We are looking for a Production Support Lead with 5–8 years of experience to maintain mission‑critical Java applications and guide day‑to‑day support operations.

Key responsibilities

• Team Leadership: Mentor junior/mid‑level engineers, assign shift tasks, oversee handover processes, and ensure SLA compliance.
• Incident Management: Drive L2/L3 incident resolution using ServiceNow; manage ticket lifecycles, SLAs, and participate in an on‑call rotation.
• Troubleshooting: Deep‑dive into application logs, stack traces, thread dumps, and heap dumps to resolve critical production issues.
• Monitoring & RCA: Track system health and complete thorough Root Cause Analyses to prevent recurring outages.
• Release & Automation: Support deployments, handle change requests in ServiceNow, and write shell/Python scripts to automate operational tasks.

Required profile

• 1–2+ years leading a support pod/team with practical expertise in ITIL framework processes (Incident, Problem, Change Management).
• Hands‑on experience with ServiceNow for ticket logging, SLA tracking, task routing, and change request approvals.
• 5+ years supporting Java/J2EE, Spring Boot, Microservices, and REST APIs.
• Deep experience with Splunk/ELK, Java thread/heap dump analysis, and Unix/Linux CLI.
• Strong SQL skills (Oracle, PostgreSQL, MySQL) and experience using APM tools such as Dynatrace, AppDynamics, Datadog, or Grafana.

What we offer

• Innovative environment shaping the future of data migration.
• Dynamic, high‑growth environment at NucleusTeq.
• Competitive salary and comprehensive benefits package.