Product Trainer

About the role

Grexa AI is looking for a passionate Product Trainer to build and develop high‑performing, customer‑facing teams. You will train client‑facing employees on Grexa’s software, business processes and objection handling to drive product adoption, account growth and retention.

Key responsibilities

• Conduct new‑hire training covering products, customer lifecycle, internal processes and tools.
• Deliver training on CRM, product adoption, renewals, upselling, cross‑selling and account expansion.
• Facilitate mock customer interactions, role‑plays and case studies based on real business scenarios.
• Partner with leaders, product managers and quality teams to identify performance gaps and implement targeted learning interventions.
• Run refresher programs whenever new features, products or processes are introduced.
• Coach team members through one‑to‑one feedback sessions to improve customer conversations and business outcomes.
• Measure training effectiveness through assessments, performance metrics and quality scores.
• Maintain training documentation, learning records, certifications and MIS reports.

Required profile

• 3‑5 years of experience in training, learning & development, software training, software sales or IT support.
• Excellent facilitation and presentation skills with the ability to engage adult learners.
• Comfortable working with software products and skilled in relationship building, objection handling and business communication.
• Ability to collaborate with cross‑functional teams including Product, Operations, Sales and Quality.
• Graduate or postgraduate degree in Engineering or a related technical field (preferred).

What we offer

• Opportunity to shape the capabilities of a fast‑growing Grexa team.
• Exposure to AI products and customer‑success best practices.
• Cross‑functional collaboration with Product, Sales, Operations and Quality teams.
• A fast‑paced environment with significant opportunities for career growth in Learning & Development.