Product Manager II – Customer Fulfillment & Post‑Order Experience

About the role

We are seeking a Product Manager II to own the end‑to‑end customer fulfillment and post‑order experience for Nykaa’s commerce business. You will shape the journey from order placement through delivery, returns and support, working closely with cross‑functional teams to build scalable, world‑class solutions.

Key responsibilities

• Define and execute the product roadmap for commerce platforms, including catalog, seller experience, marketplace operations and order‑management systems.
• Design and scale the post‑order journey – delivery promises, order tracking, cancellations, returns, exchanges, refunds and customer communications.
• Collaborate with Business, Operations, Engineering, Supply Chain, Customer Experience and Data Science to deliver integrated solutions.
• Own product discovery, PRD creation, prioritisation, sprint planning and launch for the assigned vertical.
• Measure impact, analyse data and iterate to improve fulfillment efficiency and customer satisfaction.

Required profile

• 3+ years of product management experience, preferably in e‑commerce, marketplaces, logistics or retail‑tech.
• Proven track record of building and scaling customer‑facing products.
• Strong analytical mindset and ability to work through ambiguity.
• Excellent stakeholder management and communication skills.

Required skills

• Product discovery and roadmap planning.
• Experience with order‑management, fulfillment or logistics platforms.
• Data‑driven decision making.