Product Expert – Customer Support (LinkedIn)

About the role

We are seeking a Product Expert to troubleshoot and resolve product issues, provide excellent customer service, and contribute to continuous product improvement.

Key responsibilities

• Troubleshoot and replicate product issues and resolve them.
• Provide creative solutions to handle customer queries and deliver an excellent level of service.
• Pay attention to detail while identifying issues and collaborating with internal teams.
• Maintain thorough product knowledge and work towards continuous product improvement.
• Achieve KPIs and objectives set by the team.
• Develop problem‑solving skills for product improvement.
• Remain flexible and receptive to change for continuous product transformation.

Required profile

• Minimum 1‑3 years of experience in technical/customer support roles, preferably in a SaaS environment.
• Technical aptitude to troubleshoot application issues.
• Passion for delivering an amazing customer experience.
• Good interpersonal and documentation skills.
• Flexibility to work 24/7 and handle video calls.
• Ability to work from a private workspace with reliable high‑speed internet (≥100 Mbps) and power backup if needed.