Product Engineer - Software Reliability

About the role

Esri is seeking a Product Engineer focused on Software Reliability to ensure ArcGIS Enterprise remains highly available, reliable, and disaster‑recovery ready. You will work closely with users, support teams, and product engineers to translate reliability requirements into actionable solutions.

Key responsibilities

• Gather and prioritize software reliability and availability requirements from customers and internal support teams.
• Collaborate across product groups to influence design decisions that affect reliability across the platform.
• Create, automate, and execute test plans to validate reliability features and track defect resolution.
• Produce clear documentation, videos, and presentations to guide users on reliability best practices.
• Communicate findings and recommendations to stakeholders to drive continuous improvement.

Required profile

• 2‑6 years of experience in operational roles such as monitoring, maintaining, or deploying enterprise software.
• Strong background in software testing and problem‑solving within complex backend‑server stacks.
• Bachelor’s degree in engineering, computer science, GIS, geography, mathematics, or a related field.
• Legal work authorization for employment in India.

Required skills

• Software testing methodologies and automation.
• Understanding of RESTful web services.
• Enterprise software monitoring, maintenance, and deployment.
• Backend server troubleshooting and performance optimization.
• Experience with ArcGIS Enterprise (preferred but mentioned as a technical skill).