Process Trainer – International E‑Commerce Seller Support

About the role

We are seeking a Process Trainer to lead onboarding and upskilling programs for our new International Seller Support project with a major e‑commerce client. The role involves designing training material, delivering sessions, and ensuring compliance with global quality standards.

Key responsibilities

• Design and deliver onboarding training programs for new hires and upskilling sessions for existing employees.
• Develop and maintain training manuals, presentations, SOPs, process workflows, and knowledge‑base materials.
• Explain e‑commerce processes, operational tools, client policies, and quality standards effectively.
• Conduct assessments and monitor trainee performance, learning progress, and knowledge retention.
• Provide regular and constructive feedback to trainees.
• Work closely with Operations Managers, Quality Teams, and client stakeholders to identify training gaps.
• Maintain training attendance, progress trackers, batch reports, and compliance documentation.
• Ensure trainees understand and follow international quality standards, SLAs, and operational benchmarks.
• Support improvement initiatives based on post‑training performance and operational requirements.

Required profile

• Any graduate / Bachelor's degree.
• Minimum 4+ years of experience as a Process Trainer in an International BPO, Seller Support, or e‑commerce environment.
• Excellent verbal and written English communication skills.
• Comfortable working in rotational shifts and a 5.5‑day work week.