Principal Solution Engineer - IT/ITES

About the role

Salesforce is seeking a Principal Solution Engineer for its IT/ITES vertical. The role acts as a strategic technical advisor and architect of digital transformation for enterprise customers in the Technology and IT/ITES sectors, bridging complex business challenges with technology solutions and mentoring the SE team.

Key responsibilities

• Lead discovery sessions, solution design workshops and demonstrations for enterprise TMT customers, turning business goals into technical architectures
• Partner with Account Executives on complex territories, RFP responses and winning strategies
• Design and deliver proof-of-concept solutions and demonstrations, including "Day in the Life" storytelling for C-suite executives
• Design end-to-end solutions using Salesforce products tailored to TMT business processes
• Act as subject matter expert on TMT trends such as subscriber management, content monetization, network operations and media workflows
• Mentor junior Solution Engineers in storytelling, technical architecture and value-based selling
• Engage C-level executives, IT leaders and business stakeholders
• Share feedback with Product and Engineering teams and build business cases and ROI analyses
• Contribute to industry events, webinars, blogs and internal enablement

Required profile

• 15+ years of experience in Solution Engineering, Technical Consulting or implementation of high-value customer engagement solutions
• Bachelor's degree in Computer Science, Engineering, Business or equivalent professional experience
• Strong pre-sales or implementation experience
• Exceptional presentation and storytelling skills, able to influence business and technology leaders
• Relevant TMT or IT/ITES experience and Salesforce exposure are a plus but not mandatory

Required skills

• Broad understanding of Cloud Computing, CRM, SFA, Marketing and Mobile solutions
• Strong grasp of APIs, data architecture, integrations and cloud-native platforms
• Preferred: Salesforce Certified Technical Architect or AWS Solutions Architect certification