Principal Implementation Engineer – Professional Services

About the role

Cleo, a cloud integration technology company, is seeking a Principal Implementation Engineer for its Professional Services team in Bangalore. The role focuses on delivering implementation and consulting services, designing integration architectures, and ensuring successful deployment of EDI/B2B solutions for enterprise customers.

Key responsibilities

• Collaborate with customers to capture business requirements and translate them into technical solutions.
• Design cloud‑based integration architectures for Cleo customers.
• Develop EDI maps, business processes, and communication setups (AS2, SFTP) with trading partners.
• Create unit test plans, execute testing, and support system integration and user acceptance testing.
• Conduct performance testing for high‑volume scenarios and fine‑tune integrations.
• Produce support documentation, transition projects to support teams, and define go‑live and warranty plans.
• Coordinate with internal departments to provide comprehensive customer support.
• Manage multiple projects simultaneously while maintaining quality and timelines.

Required profile

• 10+ years of experience with EDI integration products.
• Strong knowledge of ANSI X12 and EDIFACT standards.
• Hands‑on experience with XML, flat files, spreadsheets, and various transfer protocols (AS2, FTP/S, SFTP, HTTP/S).
• Proficiency in REST API integration and SQL query development.
• Demonstrated ability to troubleshoot performance issues and optimize integrations.
• Excellent written and verbal communication skills and a collaborative mindset.

Required skills

• EDI integration and mapping
• ANSI X12 and EDIFACT
• XML, flat files, spreadsheets
• AS2, FTP, SFTP, HTTP
• REST API
• SQL queries and joins
• Performance tuning