Outbound Sales Specialist

About the role

The Outbound Sales Specialist will drive revenue by contacting prospective and existing customers to promote tour and travel packages. Working on‑site in New Delhi, you will convert inquiries into bookings while meeting defined sales targets.

Key responsibilities

• Make outbound calls to generate interest in domestic and international tour packages.
• Qualify leads, follow up on sales opportunities, and maintain accurate records of interactions and bookings.
• Explain package details, address questions, handle objections, and guide customers toward suitable travel options.
• Collaborate with operations and customer service teams to ensure pricing accuracy, smooth trip planning, and timely confirmations.
• Monitor performance against targets and adhere to company policies and procedures.

Required profile

• Proven outbound sales experience with a track record of meeting or exceeding targets.
• Strong lead‑generation abilities, including prospect identification and pipeline management.
• Excellent customer service and communication skills, both verbal and written.
• Knowledge of travel and hospitality services, especially tour packages, is highly beneficial.
• Experience in a travel agency or hospitality sales environment preferred.
• Ability to work on‑site in New Delhi, manage time effectively, and use basic computer and CRM tools.
• Completion of secondary education; a diploma or degree in business, tourism, or hospitality is an advantage.

Required skills

• CRM tools