Operations Associate – Identity Verification

About the role

We are looking for an Operations Associate to support back‑office functions, focusing on identity verification and data entry for our clients. The role involves reviewing documents, extracting key data, and ensuring compliance with standard operating procedures.

Key responsibilities

• Examine identity proof documents to determine authenticity using SOPs.
• Extract required data points from documents and compare them with provided information.
• Match live images with template images in identity documents following SOPs.
• Collaborate with the team and share continuous process improvement insights.
• Apply ID verification and document printing techniques accurately.

Required profile

• Proficient in English (speaking, reading, writing).
• Strong attention to detail and ability to follow SOPs.
• Self‑motivated, able to work independently.
• 0‑2 years of experience in an office or BPO environment.
• Graduate from any stream.
• Willingness to work rotational shifts and week‑offs (24/7 operation).

Required skills

• Identity verification processes.
• Document printing techniques.
• Typing speed of at least 25 wpm with 90% accuracy.