Move Coordinator (Middle East)

About the role

The Move Coordinator manages every stage of household goods relocations, from origin to destination, ensuring on-time delivery, cost efficiency and high customer satisfaction. The coordinator acts as the main point of contact for clients throughout the move. The position is listed as a full-time contractor.

Key responsibilities

• Serve as the single point of contact for clients, internal teams and external partners, responding to all inquiries within 24 hours.
• Coordinate and monitor packing, transport, storage, customs clearance and final delivery for all moves.
• Prepare shipping instructions, customs documentation and invoices, and ensure compliance with company procedures and international relocation standards.
• Track shipments in internal and external systems and proactively inform clients about delays or changes.
• Handle service disruptions, claims and exceptions promptly and professionally.
• Work with vendors, Sales, Finance and Billing to ensure accurate invoicing and collect prepayments from prepay customers before service delivery.

Required profile

• Minimum 1 year of coordination experience in moving, logistics or freight forwarding.
• Career level: entry level.
• Excellent customer service and communication skills; English required, French preferred.
• Strong organisational and problem-solving skills.

Required skills

• Proficiency in MS Excel and other MS Office applications.