Mobile Onboarding Administrator

About the role

We are looking for a detail‑oriented Mobile Onboarding Administrator to join our Gurgaon team. In this role you will be responsible for provisioning mobile products and services for external customers, ensuring orders are processed accurately and efficiently while collaborating with internal teams and external suppliers.

Key responsibilities

• Validate and approve sales orders based on pre‑defined parameters.
• Provision mobile connections across multiple networks and suppliers.
• Liaise with Sales, Customer Service, and Project Delivery teams.
• Act as the first point of escalation for administrative issues during order progress.
• Coordinate with external providers to meet provisioning requirements.
• Maintain accurate order and delivery records in company systems.
• Identify and mitigate risks to service delivery and customer experience.
• Ensure all products are delivered accurately and within SLA.
• Participate in training and team reviews to support continuous improvement.
• Adhere to GDPR policies and company standards.
• Support ad‑hoc tasks as required by the line manager.

Required profile

• Excellent written and verbal communication skills.
• Strong organisational abilities and attention to detail.
• Proactive, customer‑focused attitude with the ability to work under pressure.
• Positive problem‑solving mindset and adaptability.
• Commitment to continuous improvement and personal development.
• Understanding of GDPR and data accuracy importance.

Required skills

• Proficiency with Microsoft Office.

What we offer

• 18 days of annual leave plus 6 public holidays.
• 7 days casual leave and 7 days sick leave.
• Access to an in‑house training academy for professional development.
• Mental health and wellbeing support.