Manager, Technical Consulting

About the role

Salesforce is seeking a Manager, Technical Consulting to join its Global Delivery Centre (GDC) team. The role manages, trains and builds the careers of the technical consulting team, which uses Industry Cloud functionality to deliver customer requirements quickly with minimal customization. It is 50% billable: half the time is spent as a technical architect on Industries projects, the other half leading a team of Technical Consultants, Architects and Managers.

Key responsibilities

• Hire, train and mentor Technical Consultants so they turn Solution and Technical Architects' designs into high-quality solutions, and enable the team across modern AI coding environments.
• Act as a trusted advisor to clients, guiding them in deploying emerging technologies and Enterprise AI Architecture frameworks.
• Lead internal initiatives to grow the Industries consulting practice and promote an AI-first delivery and engineering model.
• Work with Delivery Managers, Solution Architects and clients to architect technology solutions, and lead Enterprise Architecture and governance for enterprise customers.
• Lead workshops and run a project team of developers using Salesforce Industries Cloud, Service Cloud, Sales Cloud and Experience Cloud, guiding teams on AI development tools such as Cursor, Claude and GitHub Copilot.
• Define metrics to measure the business value of client AI workloads, manage customer expectations and negotiate solutions with third parties.
• Build trust with customer leadership, promote best practices with SFI and Salesforce, and proactively manage risks in the solution.

Required profile

• 10-15 years of experience leading Salesforce technical consulting projects and managing individual contributors.
• 5+ years of people management experience.
• Strong application design skills combined with data, integration and security architecture skills.
• Expertise in one or more of Salesforce Industries Cloud (Comms, H&I or FSC OR Revenue), Sales/Service/Experience Cloud, and Vlocity OmniStudio; familiarity with Agentforce is a plus.
• Integration Architecture, Platform Security, Identity and Access Management, Sharing and Visibility, Data Architecture and Management, Architectural Design Patterns and Apex Design Patterns (must have).
• Knowledge of Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC and modern web/mobile technologies (HTML, CSS, JavaScript, Web Components).
• Proficiency in English; Salesforce certification preferred.