Manager – Shared Services & Outsourcing Advisory

About the role

PwC India’s Shared Services & Outsourcing Advisory practice is seeking a Manager to lead and contribute to large‑scale transformation programmes across Gurgaon, Bangalore and Mumbai. You will work with local and global teams on a variety of engagements, driving operational excellence and business impact for clients in multiple industry verticals.

Key responsibilities

• Lead or contribute to shared services set‑up and transition projects, including location assessments, workforce planning and migration execution.
• Design and implement operating models, process documentation (maps, RACI, SLAs) and governance structures.
• Conduct time‑and‑motion studies, manpower assessments and financial modelling for GCC/GBS feasibility.
• Utilise automation and digital tools such as RPA, AI, process mining and analytics to streamline operations.
• Define KPIs, SLAs and governance mechanisms in collaboration with senior stakeholders.
• Manage service delivery transformation, vendor selection and contract management.
• Lead project workstreams, coach the project team and support business development activities.
• Oversee project timelines, resources and economics.

Required profile

• Extensive experience in GCC/GBS advisory, shared services optimisation and operational excellence programmes.
• Proven ability to work independently and as part of a high‑performing team.
• Strong client‑facing skills with experience handling senior stakeholders.
• Leadership experience – managing teams and project workstreams.

Required skills

• PowerPoint
• Excel
• Visio
• Financial modelling
• Cost‑benefit analysis
• RPA and AI tools
• Process mining and analytics tools
• Project management methodologies and tools