Manager - Learning & Talent Development

About the role

The Manager – Learning & Talent Development will lead the design, delivery and governance of learning and talent programmes for Marks & Spencer India. This role ensures that mandatory, functional and leadership learning is executed consistently across stores, distribution centres, customer service and support functions, driving measurable capability growth.

Key responsibilities

• Own the annual learning plan and delivery calendar aligned with business priorities and role‑specific capability needs.
• Drive execution and governance of mandatory, compliance, induction, functional and leadership learning across the organisation.
• Manage the Learning Management System (MyLearning) – promote adoption, track nominations, certifications and reporting.
• Curate, localise and deploy blended learning content using global solutions, internal expertise and external partners.
• Establish regular learning governance forums with HR Business Partners and Regional Training Managers to monitor progress, risks and impact.
• Design and roll‑out onboarding programmes and role‑based learning to enhance frontline capability and customer experience.
• Lead train‑the‑trainer initiatives, certify trainers and develop coaching capability.
• Identify capability gaps and talent risks, run assessment centres and support succession planning for critical roles.
• Track learning effectiveness through dashboards and continuous‑improvement actions.

Required profile

• Proven experience in learning and talent development, preferably in a retail or large‑scale operational environment.
• Strong stakeholder management skills with HR Business Partners, business leaders and regional training teams.
• Ability to translate capability gaps into structured development interventions and pipelines.
• Excellent analytical mindset to use data for measuring impact and driving improvements.
• Leadership presence to influence managers and embed learning into business rhythms.

Required skills

• Learning Management System (MyLearning) – administration and adoption.