Manager BT Quality Assurance

About the role

The Manager BT Quality Assurance leads the Quality Assurance Center of Excellence, driving the implementation and continuous improvement of software quality assurance and engineering practices. This senior role ensures that software products meet customer expectations, functional requirements, and engineering standards.

Key responsibilities

• Hire, onboard, train and manage a QA team of full‑time staff and contractors.
• Oversee execution of manual, automation and performance testing across the software development lifecycle.
• Implement and maintain QA and test management systems, processes, policies and automation best practices.
• Select, integrate and manage testing tools and technologies, including AI‑based solutions.
• Collaborate with cross‑functional technology and product teams to address quality concerns and align on project goals.
• Monitor, analyze and report on quality KPIs, using data‑driven insights to guide decisions.
• Support SDLC audits, inspections and process reviews, ensuring corrective actions are applied.
• Prepare comprehensive QA reports and metrics for senior management.
• Develop and deliver training programs on software QA principles.
• Stay current with industry best practices, regulatory changes and emerging QA methodologies.

Required profile

• Demonstrated professionalism and leadership in software quality assurance.
• Experience establishing and scaling QA processes within a Center of Excellence.
• Strong ability to collaborate with cross‑functional teams and stakeholders.
• Data‑driven mindset for monitoring and improving quality performance.

Required skills

• Test automation
• Performance testing
• AI‑based testing tools
• Test management systems