Key Accounts Manager – Poultry (Kolkata)

About the role

As a Key Accounts Manager for the poultry sector, you will drive business growth by building sustainable partnerships with key customers in the broiler and layer segments across Kolkata.

Key responsibilities

• Achieve sales and profitability targets across key accounts in broiler and layer segments.
• Identify, pursue, and close new business opportunities through integrated KAM and Customer Business Planning programs.
• Expand business with existing customers and win new opportunities through strategic account management.
• Deliver short‑ and mid‑term financial targets for assigned customers and territory.
• Develop and maintain strong relationships with key stakeholders and decision‑makers.
• Understand customer needs and create solutions that add value for both the customer and BIAH.
• Lead the development of comprehensive customer solutions and value propositions.
• Create and execute Key Account Business Plans aligned with local avian business strategies.
• Optimize account penetration and maximize share of wallet.
• Build and lead effective key account teams and ensure clear communication.
• Collaborate with cross‑functional teams (CX, Business Unit, Area Business, Service Heads) to deliver customer success.
• Align budgets, investments and resources with account opportunities.
• Provide accurate sales forecasts and business updates.
• Manage commercial agreements, pricing discussions and receivables.
• Regularly assess account potential, market share and growth opportunities.
• Gather and analyse market trends, customer insights and competitive intelligence.
• Maintain accurate customer records in the CRM system.
• Develop and execute territory and account plans to drive sustainable growth.

Required profile

• Proven experience in key account management within the poultry (broiler/layer) sector.
• Strong track record of meeting sales and profitability targets.
• Excellent relationship‑building and stakeholder‑management abilities.
• Ability to analyse market data, customer insights and competitive intelligence.
• Strategic thinking with capability to develop and execute business plans.
• Strong communication and negotiation skills.
• Ability to lead cross‑functional teams and coordinate resources.
• Results‑oriented with a focus on delivering financial targets.

Required skills

• CRM system usage