Key Account Manager – Quick Commerce

About the role

Drools Pet Food is seeking a commercially driven Key Account Manager to own and expand its quick‑commerce business across leading platforms such as Blinkit, Zepto, and Swiggy Instamart. You will be responsible for driving sales, profitability and market‑share growth while managing platform relationships and execution.

Key responsibilities

• Own revenue, profitability and market‑share targets for assigned quick‑commerce accounts.
• Build and maintain strong relationships with platform category, commercial, marketing and supply‑chain teams.
• Lead joint business planning, negotiate commercial terms, margins, promotions and growth commitments.
• Develop account‑wise growth plans covering assortment expansion, geographic penetration, new product launches and marketing initiatives.
• Track weekly performance across platforms, cities, dark stores and SKUs; implement corrective actions.
• Analyse sales, pricing, promotions, market share, product availability, inventory and account profitability.
• Ensure catalogue accuracy (titles, descriptions, images, attributes, brand content) and monitor pricing competitiveness.
• Coordinate forecasting, allocation, replenishment and fill‑rate improvement with demand‑planning, warehouse and supply‑chain teams.
• Resolve operational issues related to purchase orders, inventory, catalogue, pricing, claims and account reconciliation.
• Prepare account reviews, forecasts, performance dashboards and business presentations for internal and external stakeholders.

Required profile

• MBA (mandatory). Candidates from Tier‑1 MBA institutes need ≥5 years post‑MBA experience (≥3 years in e‑commerce/quick‑commerce). Candidates from other MBA institutes need ≥7 years post‑MBA experience (≥3 years in e‑commerce/quick‑commerce).
• Direct experience managing platforms such as Blinkit, Zepto, Swiggy Instamart, Amazon, Flipkart or similar.
• Preferred experience in pet food, pet care or a leading FMCG organisation.
• Experience in account P&L management, commercial negotiations, joint business planning, promotions and platform operations is desirable.

Required skills

• Advanced proficiency in Microsoft Excel.
• Strong data analysis capabilities.