Key Account Manager – Corporate Channel (Mumbai)

About the role

The Key Account Manager will lead growth for large corporate accounts on MyBiz, the corporate travel management platform of MakeMyTrip. Reporting to the Director of Corporate Channel, you will deepen client relationships, integrate processes and ensure exceptional service delivery.

Key responsibilities

• Drive revenue growth by expanding wallet share across existing large accounts and activating new lines of business.
• Maintain client delight through seamless service, proactive issue resolution and zero churn.
• Conduct structured strategic engagements such as Quarterly Joint Business Reviews to align performance and uncover new opportunities.
• Lead, mentor and develop a high‑performing team, fostering a culture of ownership and data‑driven decision making.
• Collaborate cross‑functionally with operations, supply and product teams to deliver integrated solutions.

Required profile

• Postgraduate degree from a reputable institute.
• 4‑6 years of experience in Key Account Management, Customer Success or Strategic Client Engagement.
• Proven ability to manage strategic client relationships and drive sustained business growth.
• Strong leadership, empathy and commitment to operational excellence.

Required skills