Japanese Call Centre Agent

About the role

We are seeking a fluent Japanese speaker to join our customer service team as a Call Centre Agent. The role involves handling inbound and outbound communications with Japanese‑speaking clients via phone, email, and chat, providing support for travel insurance, emergency assistance, and related services.

Key responsibilities

• Manage calls, emails and chat interactions with Japanese‑speaking customers.
• Provide accurate translation and interpretation when required.
• Verify customer information and maintain precise records in internal systems.
• Coordinate with medical providers, service vendors and internal teams to ensure timely assistance.
• Maintain clear, professional and empathetic communication with all stakeholders.
• Adhere to company processes, service standards and service level agreements.
• Work 24x7 rotational shifts, including six working days per week and a rotating week‑off.

Required profile

• Fluency in Japanese (speaking, reading, understanding) with a valid JLPT certification.
• Strong verbal and written communication skills in both Japanese and English.
• Ability to work in a fast‑paced, multicultural environment.
• Willingness to work onsite and rotate shifts.
• Customer‑focused, professional, empathetic and detail‑oriented.

Required skills