IT Technician – End‑User Support

About the role

The IT Technician is the first point of contact for employee technology support at Brivo’s Bangalore office. You will ensure smooth operation of end‑user devices, SaaS applications and workplace technology in a fast‑paced, global environment.

Key responsibilities

• Provide first‑line support for hardware, software, operating systems and workplace technology issues.
• Administer Google Workspace – user provisioning, access management, troubleshooting and security best practices.
• Support business‑critical SaaS tools such as Salesforce, Zulip and other cloud platforms.
• Manage company‑owned devices via Mobile Device Management (MDM) solutions.
• Configure, deploy, troubleshoot and support laptops, desktops, mobile devices and peripherals.
• Perform employee onboarding and off‑boarding – account creation, device setup and asset tracking.
• Troubleshoot Windows, Linux and macOS issues and assist with software installations.
• Diagnose basic network connectivity problems – VPN, Wi‑Fi, DNS, DHCP and TCP/IP.
• Monitor, prioritize and resolve help‑desk tickets according to service levels.
• Document issues and solutions to enrich the internal knowledge base.
• Collaborate with internal teams and external vendors to resolve complex issues.
• Support IT security and compliance initiatives by following established policies.
• Maintain IT infrastructure, internal servers and assets for the India office.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, Engineering or related field, or equivalent practical experience.
• 3–5 years of experience in IT Helpdesk, Service Desk, Desktop Support or similar roles.
• Proven experience administering Google Workspace and supporting SaaS applications such as Salesforce and Zulip.
• Familiarity with Mobile Device Management (MDM) solutions (e.g., IRU) and SSO/identity management tools.

Required skills

• Google Workspace administration
• Salesforce, Zulip and other cloud‑based SaaS tools
• Mobile Device Management (MDM) – IRU
• Single Sign‑On (SSO) / identity management
• Windows, macOS and Linux operating systems
• Linux server management
• TCP/IP, DNS, DHCP, VPN and Wi‑Fi networking
• Hardware and software troubleshooting
• Endpoint device support
• Ticketing and service‑management systems